Your GDPR Rights
As a UK-registered company processed by ICO (Reference: C1837621), QENEX is bound by UK GDPR. You have the following rights regarding personal data we hold about you. We respond to all verified requests within 30 days.
Right of Access
Request a copy of all personal data we hold about you (Subject Access Request).
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where there is no legitimate basis to retain it.
Right to Restriction
Request we limit how we use your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
How to Exercise Your Rights
Submit your request by email to privacy@qenex.ai with the subject line "Data Subject Request". Please include:
- Your full name and email address associated with your account
- The specific right you wish to exercise
- Any relevant context to help us identify your data
We may ask for proof of identity before processing your request. We will respond within 30 calendar days. For complex requests, we may extend this by a further 60 days with notice.
Automated Decision-Making
Where QENEX uses automated processing that produces legal or similarly significant effects, you have the right not to be subject to such decisions solely by automated means and to request human review. Contact privacy@qenex.ai to exercise this right.
Right to Complain
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
We ask that you contact us first so we can try to resolve any issue directly.