Privacy Policy
1. Who We Are
QENEX LTD ("QENEX", "we", "us", "our") is a company registered in England and Wales (Company Number 16523814), with its registered office at 20 Wenlock Road, London, England, N1 7GU. We are registered with the Information Commissioner's Office (ICO Reference: C1837621).
This policy explains how we collect and use personal data when you interact with our website at qenex.ai and related subdomains, and when you use our services.
2. Data We Collect
We may collect the following categories of personal data:
- Contact information — name, email address, job title, company name, provided when you register or contact us.
- Usage data — IP address, browser type, pages visited, time on site, referral source, collected automatically via server logs.
- Account data — credentials and profile information when you create a portal account.
- Technical data — device identifiers, hardware fingerprints used for HWID-gated access.
- Communications — content of enquiries submitted via email or the portal.
We do not collect sensitive personal data (health, biometric, financial account credentials) unless explicitly required for a contracted service and with your explicit consent.
3. How We Use Your Data
We process your data under the following lawful bases (UK GDPR Article 6):
- Contractual necessity — to provide, operate, and support our services.
- Legitimate interests — to improve our platform, prevent fraud, and ensure security, balanced against your privacy rights.
- Legal obligation — to comply with UK law and regulatory requirements.
- Consent — for optional communications such as product updates; you may withdraw at any time.
4. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, and in accordance with applicable law. Account data is retained for the duration of your account plus up to 3 years. Server logs are retained for 90 days. Where we have a legal obligation to retain data longer, we will do so.
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers acting as data processors (e.g. infrastructure providers, payment processors), under appropriate data processing agreements.
- Legal authorities when required by law, court order, or to protect QENEX or others' rights.
- Successors in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.
Where data is transferred outside the UK/EEA, we ensure appropriate safeguards (UK IDTA or UK adequacy decisions) are in place.
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — request correction of inaccurate or incomplete data.
- Erasure — request deletion ("right to be forgotten") where there is no legitimate reason to retain data.
- Restriction — request we limit processing of your data in certain circumstances.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests or for direct marketing.
- Automated decision-making — not to be subject to solely automated decisions with significant effects.
To exercise any right, contact us at privacy@qenex.ai. We will respond within 30 days. You also have the right to lodge a complaint with the ICO at ico.org.uk.
7. Cookies
We use strictly necessary cookies to operate the site and session cookies for authenticated portal access. We do not use third-party tracking or advertising cookies. See our Cookie Policy for full details.
8. Security
We implement appropriate technical and organisational measures to protect personal data, including encryption in transit (TLS 1.3), AES-256 encryption at rest for sensitive data, access controls, and regular security audits. However, no system is perfectly secure and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via the portal or by email. The "Last updated" date at the top of this page indicates when the policy was last revised.
10. Contact Us
For privacy-related enquiries or to exercise your rights:
QENEX LTD
20 Wenlock Road, London, England, N1 7GU
Email: privacy@qenex.ai
ICO Registration: C1837621